terms and conditions

This site is owned by:
Società Agricola Vantorosso Srl, wine producer of Valpolicella classica wines - Soc. Agr. Vantorosso Srl - località Canova, 1 - 37022 Fumane (VR) Italy.

Customer service Monday to Friday from 10:00 to 17:00 CET
Tel. +39 335 5317496
Email info@vantorosso.it

VAT ID: IT04370500235  

These conditions of sale define the sale of products marketed by Soc. Agr. Vantorosso Srl (hereinafter referred to as Vantorosso) through the website shop.vantorosso.it. All contracts for the purchase of products through the above mentioned website and following the procedures set forth herein, will be governed by these conditions of sale in accordance with Italian law and in particular with the Legislative Decree no. 70 / 2003 in relation to electronic commerce and with the Legislative Decree no. 206/2005, with specific reference to the legislation on distance contracts. Any changes or new conditions of sale will be promptly reported to the Customer, will be effective upon publication on the website and will apply only to sales made after publication.

Acceptance of sales terms

The contract between Vantorosso and the Customer shall be concluded with the acceptance of the order by Vantorosso. The acceptance is automatic, unless otherwise communicated to the client. By placing an order through shop.vantorosso.it, the Customer declares to have read the information provided during the purchase procedure and accept the terms transcribed below. Therefore the Customer is warmly invited to read these conditions of sale and to print them or save them in another durable medium accessible to him.

How to buy

When placing an order the Customer may only purchase products on the site shop.vantorosso.it as described in the relevant information sheets. The products displayed reproduce those supplied by Vantorosso. We reserve the right to change the information of products when appropriate without prior notice. The images on this site are provided to facilitate the Customer's recognition of the products, due to possible changes in the packaging, the photos may not accurately reflect the appearance of the product delivered. The correct order is confirmed by Vantorosso with an e-mail, sent to the email address supplied by the Customer. This confirmation message will include the date and time of receipt of the order and an "Order Number" to be used in any further communication with Vantorosso, as well as a reference to these conditions of sale. In the case of non-acceptance, Vantorosso is committed to a timely notification to the Customer. All prices on this website are prices to the public and, therefore, inclusive of VAT. Vantorosso reserves the right to change prices at any time, without notice. All published prices do not include possible taxes and/or duties applicable in the country of destination when this is different from Italy. These costs vary from country to country, and they are charged to the customer through our delivery provider.

Payment options

Customer can pay for the ordered products using credit card, as depicted in the checkout phase of the purchasing process.

Delivery methods

Vantorosso delivers its products via professional couriers. The shipping costs, in general, are charged to the Customer and are clearly shown at the time of order. Depending on the area of destination of goods, deliveries may take place over a period of time ranging from 24 hours to several days, excluding exceptional circumstances (however, no later than thirty days from the date of order). The Customer on receipt of goods is required to verify their integrity, if the Customer has doubts about the integrity of the same, must indicate this on the delivery receipt. The Customer will have 14 working days to verify the integrity of the goods and to communicate any damage in writing with an email to info@vantorosso.it. Where appropriate Vantorosso might decide for a refund to the Customer within 14 working days.

<<Right of withdrawal

The Customer has the right to terminate the contract without any penalty and without specifying the reason, within 14 working days of delivery of products purchased, fairly and in good faith, by written notice to be sent to Wineshop.it by email to Customer@wineshop.it. In the communication the Customer must indicate the product or products for which it intends to exercise the right of withdrawal. The Customer can use for the communication the following WITHDRAWAL FORM. Return fees are charged to the customer. Wineshop.it will refund to the Customer all payments received for the product or products for which it has exercised the right of withdrawal (including original delivery costs) within 14 days of Customer's communication.>>

Warranty

Vantorosso guarantees that the delivered products are equal to those shown and described on the site. We assure the truthfulness and completeness of the information on the packaging and in the website’s pages.

Privacy

The personal information requested to complete the order are collected and processed by Vantorosso on digital media, in order to meet the obligations under the contract with the Customer, and will not, under any circumstances, be licensed to third parties. Vantorosso guarantees its Customers the respect of rules on the processing of personal data covered by the privacy code under LD. No. 196 of 30.06.03. The responsible of data management and handling is Soc. Agr. Vantorosso Srl - località Canova, 1 - 37022 Fumane (VR) Italy, in the person of Vanni Pasquali and his designated personnel pursuant to art. 29 of Legislative Decree no. n. 196/2003. The Customer, at any time, have the right to withdraw consent to the processing of personal data by written communication sent to Vantorosso at the above shown address. The Customer, in accordance with art. 7 of the Decree. N. 196/2003, has the right to access their data in the manner specified therein. Marketing communications will be sent only with the explicit consent of the Customer, released during the processing of orders and sending the registration form online.

Protection of minors

Vantorosso does not sell wine or other alcoholic products to persons under 18 years of age or under the age limit for purchase of alcoholic goods in the country of delivery. The courier will not deliver wines to persons under 18 years, and will require a photo ID to verify the age.

Claims

Any complaint must be addressed in writing to Soc. Agr. Vantorosso Srl - località Canova, 1 - 37022 Fumane (VR) Italy or by email at info@vantorosso.it.

Applicable jurisdiction

The sales contract between the Customer and Vantorosso is concluded in Italy and governed by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this contract of distance selling, if the Customer is an italian consumer, the court having jurisdiction is the one of the town of residence; in all other cases, the court of Verona (Italy) has jurisdiction.